27th – 31st August 2020

Terms and Conditions

Vehicles will only be permitted on site Thursday 27th August from 10:00 – 22:00 and Monday 31st August from 7:00 – 12:00. Outside of these times, camper-vans must remain stationary whilst on site. Vehicles used by Blue Badge holders must also adhere to these conditions. A buggy service will run from the car park around the site.

All under 18s must book with an adult/ guardian who will be responsible for the under 18 at all times whilst on site.

By attending the event you agree to abide by any signs, safety information or direction from the event team which are to ensure your safety and enjoyment.

The organisers reserve the right to cancel any booking at any time and for any reason.

The organisers reserve the right to escort any individual off the site for any reason.

The Connect Festival event (Commission) cannot be held responsible for loss, damage or injury to person or property however caused.

It is your responsibility to ensure that all members of your party are aware of the information you are providing and how it will be used.

By signing up to serve you are committing to follow our safe recruitment process, to complete all steps as soon as possible and to serve at the event. In the event that you do not serve, you will be expected to repay the discount you received.

Refunds Policy

If you need to cancel any part of your booking, we will refund the relevant amount less a £15 administration fee providing we receive your request by email to [email protected] by 30th June 2019. No refunds are possible after that date.

To change your delegate type (e.g. from camper to non-camper), please email [email protected]. There will be a £15 admin fee associated with this in addition to any ticket price increase and changes may not be made after 30th June 2019.

If paying by monthly instalments, all monthly payments must be completed by the time of the event in order to secure your booking and ensure your ticket is valid.

If you need to cancel all or part of your booking we will refund the booking fees on request, minus the £15 cancellation administration fee. This will be processed within two weeks of your request being authorised and we may require your bank details to process this. There are no refunds for bookings cancelled after 30th June 2019.